Our cloud-based enterprise spa and golf management system helps hotels and resorts to do more online

Manage your experiences, easily

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  2. Experience Management System

Hotels have evolved from the traditional “room-for-the-night” concept. Today, guests want experiences, and hoteliers need the tools for it. Our EMS (previously known as Premier Software) means you can do just that. Manage and monetise anything from spa treatments to tee times - all in one centralised space, seamlessly.

Manage and monetise any experience

Better efficiencies

You’ll save hours of staff time and offer better guest experiences with our easy-to-use system.

Increased revenue

From poolside cabanas to falconry and tennis, increase revenue streams and value by offering guests additional experiences all in one place.

Easy to use, easy to train

No more silos

Your team can become experts at a single system. And just as systems become joined up, so do your teams.

What your guests need

Guests can browse and book your experiences anywhere, all in one place. And you can easily manage occupancies, so there will be no disappointing double bookings.

Don’t take our word for it

“From reporting to reservations right through to future forecasting and membership access through the secure card system. It also integrates with our property management system – Opera – which means guests can enjoy treatments without having to set up a separate account as everything is charged straight to their bedroom.”
Review by Hida Shuleta Spa & Health Club Manager at The Landmark Hotel
“The onboarding process for us was fantastic. They are absolutely pleasant to work with. It’s like we’re calling a colleague. It’s great support and it’s immediate.”
Review by Cornel O. Lobont Monart Spa
“Journey’s EMS just makes everything simple. From its integration with OPERA to increasing bookings and availability through the ecommerce platform. The support team are fantastic. If we ever encounter a problem, they are just a phone call away and are quick to respond, which is essential in a fast-paced environment where the guest experience is the key to our fantastic reputation.”
Review by Julie Chambers Spa Manager at The Belfry

Built for experience management

We’ve made managing experiences easier for you, to make onsite experiences better for your guests.


Access our flexible and cloud-based platform anytime, anywhere.


From deposits to pre-payments, there's a range of secure options to choose from.

Real-time reports

See how your business is operating around the clock with real-time data.

Other features you’ll love

Updates and improvements

All system updates are automatically rolled out as soon as they become available.

Integrates with PMS

Have visibility of your guest's whole stay in one place.

Central support

Our team of experts are always on hand to help you get the best from your platform.



Set up treatments, packages and make every area of your spa bookable.


Ensure your golf facilities are kept busy and easy for your team to manage.


From off-road driving to yoga and more, manage all your time-based activities.


From your tennis courts to our hot tubs, manage and monetise your facilities.


Have full control of your memberships, while strengthening member retention.


Manage your inventory and orders, while making operations more efficient.

Change nothing, change everything

Offer guests a smooth experience without making changes to your operations.

View integrations

Case studies

View all
Experience Management System

Monart Spa

Experience Management System

The Belfry Hotel & Resort

Experience Management System

The Landmark

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