A simpler, more secure way to collect voucher payments

  1. Insight

Introducing Pay by Link for Journey Vouchers, making it easier for hotels to collect payments while giving guests a better experience.

For many hotels, taking payment for vouchers still means asking guests to read out their card details over the phone.

It's a process that's never been ideal. Guests can feel uncomfortable sharing their payment information, staff have to manually process transactions using a PDQ machine, and completed sales often sit outside the systems used to manage voucher performance.

It's time-consuming, difficult to track, and creates more admin than it needs to.

That's why we've introduced Pay by Link to Journey Vouchers.

A better way to take payment

Instead of collecting card details over the phone, your team can now send guests a secure payment link directly from Journey Vouchers.

Simply select Pay by Link at checkout, enter the guest's email address, and we'll send them a secure Stripe payment link. Guests have 24 hours to complete their payment whenever it suits them.

Once payment has been made, the voucher order is automatically created in Journey Vouchers.ย 

No card details over the phone. No manual payment processing. No rekeying orders afterwards.

Less admin. Better visibility.

When voucher payments happen outside your main platform, it's harder to keep track of sales, reconcile payments and understand how your voucher programme is performing.

By bringing payments directly into Journey Vouchers, Pay by Link keeps everything in one place.

That means your team can:

  • Spend less time handling manual payments

  • Reduce reliance on PDQ machines and offline card processing

  • Offer guests a secure and convenient way to pay

  • Automatically capture completed voucher orders in Gifted

  • Improve reporting with every voucher sale recorded in one system

Ready to use straight away

Pay by Link is powered by Stripe and is available to all Journey Vouchers customers as standard.

There's nothing to install or configure. Simply select Pay by Link during checkout and start sending secure payment links to your guests.

Supporting better voucher performance

Pay by Link is another step towards helping hotels manage every stage of the voucher journey in one place.

The more activity managed within Journey Vouchers, the more complete your reporting becomes, giving your team better insight into voucher sales, performance and revenue.

Want to find out more?

Speak to your Account Manager to see how Pay by Link can help simplify your payment process and keep more of your voucher revenue within Journey Vouchers.

Liz Reed

Director of Vouchers, Events & Retail

Leading the product development of Journey's Gift Voucher platform, Liz champions client success and sector innovation. With a background as a hotelier at some of the Cotswolds' most renowned properties, she brings firsthand industry insight to every aspect of the product.

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