Overview
Farnham Estate, a luxury spa and golf resort in Cavan, Ireland, has successfully enhanced its guest experience and operational efficiency through the integration of Journey's ecommerce platform and experience management system. Set in 1,300 acres, Farnham Estate offers 158 rooms, a state-of-the-art spa with 19 treatment rooms, and a variety of outdoor activities, creating an idyllic retreat for guests.
Challenge
Before implementing Journey's systems, Farnham Estate faced several challenges. Without the right systems in place bookings, including spa treatments, were handled manually via phone and email, leading to missed calls, delayed responses, and limited booking hours. This booking process placed an operational strain on the staff, making it difficult to focus on enhancing the guest experience during their stay. Their previous system didn’t provide detailed reports, making it difficult to strategise and make informed decisions about treatment offerings, stock management, and staff productivity.
